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How d300m Handles Your Personal Information

Your privacy is part of how we operate — not an afterthought. This page explains exactly what data d300m collects when you open an account, make deposits via DANA, OVO, or GoPay, and access the lobby, and what rights you hold over that information.

Account Data ProtectionPayment Info SecurityCookie TransparencyYour Right to AccessData Retention Policy
d300m How d300m Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about your data, want to request a copy of what we hold, or need to flag a concern, our support team handles privacy requests directly. Reach out through any of the channels below and mention that your enquiry is privacy-related so it gets routed to the right person quickly.

Live Chat Support Open the chat widget from your account dashboard. For privacy requests, type 'data request' at the start of your message so the team flags it immediately.
Email Privacy Team Send your request to our support address with the subject line 'Privacy Request'. Include your registered account name so we can locate your records accurately.
Account Help Centre The Help Centre inside your account has a dedicated privacy section where you can submit a formal data access or deletion request through a structured form.
HOW WE PROTECT YOUR DATA

Security, Cookies, Retention and Your Controls

We use SSL encryption across every page and transaction, which means data moving between your device and our servers is protected in transit. Session tokens expire after inactivity, and your account requires OTP verification for sensitive actions like password changes or withdrawal requests. Here is what governs how long we keep your data and how cookies fit in.

Data Retention

Account records are kept for as long as your account is active and for a defined period after closure. Transaction records tied to DANA, OVO, or GoPay payments are retained for audit and dispute purposes.

Cookies and Tracking

We use functional cookies to keep your session active and analytical cookies to understand how the lobby is used. You can adjust cookie preferences from your browser settings at any time.

Account Security

OTP verification is required for login from a new device. If you notice a login you did not make, use the account security section to lock your profile and contact support immediately.

Requesting Changes

To update incorrect personal data or request deletion of your account, submit a written request via live chat or email. We aim to process requests within the timeframe required by applicable law.

Your Privacy Questions, Answered

These are the questions we hear most often about data handling on d300m. If something is not covered here, reach out through the support channels above.

We collect your name, email address, phone number, and the payment method details linked to your account — such as your DANA, OVO, or GoPay wallet ID — along with device and session identifiers.

We share only what is necessary to process your transactions with payment providers like DANA, OVO, and GoPay. We do not sell or pass your personal data to marketing companies or unrelated third parties.

Submit a request via live chat or email with the subject 'Data Access Request'. Include your registered account name. We will confirm receipt and provide your data within the period required under applicable law.

Yes. You can request account closure and deletion of personal data through our support channels. Some records — such as transaction histories tied to DANA or OVO payments — may be retained for legal and compliance reasons even after deletion.

Payment data is transmitted over SSL-encrypted connections and handled directly by the relevant payment processor. We do not store full wallet credentials on our servers; only transaction references are kept in your account record.

We use functional cookies to maintain your login session and analytical cookies to see which parts of the lobby are used most. You can turn off non-essential cookies through your browser settings without losing account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.