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Our Terms and What They Mean for Your Account

Your use of d300m is governed by these legal terms — covering account access, data handling, and how we manage your information. Access depends on local law and is available only in eligible regions where permitted.

Account PolicyData HandlingJurisdiction NoticeDANA · OVO · GoPayIndonesia Access Rules
d300m Our Terms and What They Mean for Your Account
POLICY CONTACT

How to Reach Us About Legal or Account Matters

If you have a question about your rights, want to update account data, or need to flag a policy concern, our support team handles these requests directly. Reach us through any of the channels below and we'll route your request to the right team.

Live Chat Support Start a live chat from your account dashboard. Our support team handles legal queries, data requests, and account disputes. Response times vary based on queue volume.
Email Support Send a detailed message to our support email for written records of policy questions, data access requests, or account-related legal matters. Replies are sent to your registered address.
Account Help Centre The Help Centre covers account access steps, wallet verification for DANA, OVO, and GoPay, and common policy questions. Search before raising a ticket to get faster answers.
DATA AND SECURITY

How We Protect and Manage Your Account Data

We handle your account data with operational discipline — not just policy language. Here's what that looks like in practice across the key areas that affect you.

Account Security

Your account is protected with password encryption and OTP verification tied to your registered mobile number. We do not store plain-text credentials, and login anomalies trigger a re-verification step automatically.

Cookie and Tracking Policy

We use session cookies to keep your lobby state between pages and analytics cookies to understand how our platform is used. You can manage cookie preferences from your browser settings at any time.

Data Retention and Deletion

We keep your account data while your account is active and for the mandatory period required under applicable regulations. You can request account closure and data deletion through our support team.

Your Rights and How to Act on Them

You have the right to request a copy of your data, correct inaccuracies, or ask us to restrict processing. Submit those requests via live chat or email and we'll respond within the timeframe local regulations require.

Common Questions About d300m Legal Terms

These are the questions we hear most from people reading this page — answered directly so you don't have to dig through dense policy text.

Our terms apply where local law permits. Access to d300m is available only in eligible regions under applicable local regulations in Indonesia. We do not claim legal status in jurisdictions where online casino access is restricted.

Transaction data from DANA, OVO, and GoPay is processed solely to complete deposits, verify withdrawals, and resolve disputes. We do not share wallet data with third parties outside those operational requirements.

Yes. Submit a data access request through live chat or our support email. We'll compile and send what we hold on your account within the timeframe required by applicable regulations.

Contact support via live chat or email with the details you want corrected. Our team handles name, contact, and wallet verification updates. Some changes require ID verification before they're applied.

After account closure, we retain your data for the legally required period under local regulations, then delete it. You can request confirmation of deletion once that retention period has passed.

We send a notification to your registered account when terms are updated. Continuing to use the platform after the stated notice period means you accept the revised terms. We recommend checking this page periodically.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.