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Your Account Security Questions, Answered Directly

When something feels off with your account — a login that won't go through, a verification step you're not sure about, or a wallet link that needs checking — this is where we walk you through it.

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d300m Your Account Security Questions, Answered Directly
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Security Support Paths to Reach Us

Three direct channels handle account security and help requests. Choose the one that works for your situation — urgent account access issues should go through live chat so we can verify your identity in real time and restore access without delay.

Live Chat Open the chat icon from any page while logged out. Our team handles login failures, OTP issues and locked accounts directly. Verification happens inside the chat session before changes are made.
Email Support Send your account concern to our support address with your registered email and wallet name. Useful for KYC document submissions and name-mismatch corrections that need a paper trail.
Account Security Tab Log in and go to Settings, then Security. You can disconnect linked wallets, change your password, view active login sessions and check which device last accessed your account.
d300m What Account Security Covers at d300m

What Account Security Covers at d300m

Security on d300m runs across three layers: identity verification (KYC), session authentication via OTP, and e-wallet account matching for DANA, OVO and GoPay withdrawals. When you open an account, we match your registered name against the wallet you use to withdraw — that's why the name on your OVO or GoPay account must match your d300m profile exactly. Two-factor checks fire on

every login from a new device. If your session looks unfamiliar, we pause it and send a verification code before letting you back in. You can review active sessions and connected wallets from the account security tab at any time.

ACCOUNT INTEGRITY SIGNALS

How We Keep Your Account Secure

Security is not a background feature here — it's part of how every account is structured from the first deposit. Each of the points below reflects a real process we run on every account, not a marketing claim.

Encrypted Sessions

Every account session runs over SSL encryption. Your login data, OTP codes and wallet details are never transmitted in plain text — this applies whether you're on mobile or desktop.

KYC Wallet Matching

We cross-check the name on your DANA, OVO or GoPay account against your registered profile before releasing any withdrawal. Mismatches are flagged and flagged early, not at the final step.

OTP Device Checks

New device logins always trigger a one-time code sent to your registered number. You cannot approve a new session without it — even if someone has your password, they can't get past this step.

Session Timeout Controls

Inactive sessions are automatically closed after a set period. If you walk away from a session on a shared device, we close it for you. You can also force-end all sessions from the security tab.

Security and Help Terms You Should Know

These definitions cover the account security and verification terms that come up most when managing your d300m profile. Plain language, no jargon — just what each term actually means for your account.

What is KYC in the context of my account?

KYC stands for Know Your Customer — the identity verification step where we confirm your name, contact details and e-wallet ownership match before processing your withdrawal requests.

What does OTP mean and when does it trigger?

OTP is a One-Time Password sent to your registered phone number. It triggers on new device logins and on sensitive account changes like password resets or wallet unlinking.

What is a session in account security terms?

A session is the active login window from a specific device or browser. You can view, manage and close open sessions from the security tab inside your account settings.

What does wallet name matching mean?

It means the account holder name on your DANA, OVO or GoPay wallet must be identical to the name you registered with. This prevents misdirected withdrawals and account fraud.

What is SSL and how does it protect my data?

SSL (Secure Sockets Layer) encrypts the data moving between your device and our servers. It stops third parties from reading your login details, OTP codes or personal information mid-transfer.

What does account verification status mean?

Verification status shows whether your identity and wallet have been confirmed. Unverified accounts can deposit but withdrawals are held until KYC steps are completed and approved.

Frequently Asked Security and Help Questions

These are the questions we get most from account holders working through login issues, verification steps and wallet security. Each answer reflects the actual process we follow — not a generic pointer to contact support.

Check that your registered number has signal and is not blocked for SMS. Wait 60 seconds and request a new code. If it still doesn't arrive, contact live chat with your registered email so we can verify your identity and resend via an alternate method.

After several failed attempts, we place a temporary hold on the account to prevent unauthorized access. Use the forgotten password link to reset via your registered email, or reach our live chat team who can verify you and lift the hold manually.

Withdrawals are held when the name on your OVO, DANA or GoPay wallet does not exactly match your registered account name. Open the KYC section of your account, check for name discrepancies, and submit a correction request with a valid ID if needed.

Go to Settings, then Payment Methods, then manage your linked wallets. You will need to complete an OTP verification before removing an existing wallet. Adding a new DANA, OVO or GoPay account also requires name verification before it becomes active for withdrawals.

Go to Settings, then Security, and force-end all active sessions immediately. Change your password. If you cannot log in, use live chat to report it — provide your registered email and we will freeze the account while we investigate and restore your access.

We do not quote a fixed timeframe as it depends on document clarity and queue volume. Once submitted, you will see a pending status in your account. Check back periodically or contact email support if status has not changed after a reasonable period.
Reference

FAQ Security Help

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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